Implementing Citizen’s Charter in Urban Local Government in Bangladesh: Do Accountability and Public Awareness Matter?

This research looks at the possibilities and challenges of adopting a Citizen’s Charter in Paurashava. In this regard, introducing Citizen government offices is step forward. One Paurashava was selected as study field to observe current situation implementation recognize problems implementation. primarily qualitative nature. Both primary secondary sources data were used. Besides, official records other relevant documents used sources. According preliminary observations, extent extremely poor. All services are not covered by Charter, most citizens unaware it. A number also hamper success Therefore, these factors constrain successful Citizens’